Frequently Asked Questions
Everything you need to know about your Mondaine shopping experience.
What are your shipping destinations and delivery times?
We offer express shipping across Europe. Standard delivery typically takes 3-5 business days, while express options arrive within 1-2 business days depending on your location.
How can I return an item if it doesn't fit?
We provide a 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Which payment methods do you accept?
Mondaine Europe accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your products ethically manufactured?
Sustainability and ethics are core to our brand. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and reduced environmental impact.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking link to monitor your package's progress in real-time.